The admin side,
from the inside.
Wallace Admin exists because therapists are burning out — not from the emotional weight of their work, but from the administrative weight nobody prepared them for. Scheduling, billing, intake, insurance, emails, EHR management, social media — none of it is why they went to school, and all of it is pulling them away from the clients who need them.
Amy built Wallace Admin to be the one person standing between a therapist and that pile. Not an agency. Not a stranger assigned to their account. Just Amy — someone who knows this world from the inside, picks up the phone, handles everything, and shows up every single day so therapists can do what they actually trained to do.
Everything that pulls you away from your clients.
I handle all the non-clinical operations of your practice — from the first inquiry to the final invoice — so you can stay focused on the people who need you.
Not an agency.
Not a stranger.
Me.
Every agency assigns you a VA you've never met. With Wallace Admin, you work directly with Amy — one person, every day, who knows your practice inside and out.
One person handles everything
No handoffs. No "let me check with my team." You contact Amy — Amy handles it. Full stop.
Real therapy practice experience
years of experience working inside a real private practice — not a VA training course. She knows the tools, the culture, and what's at stake.
She picks up the phone
Real calls, real responses — not automated replies or ticket systems. Your clients get a calm, professional human voice.
HIPAA compliant, always
Every communication and record handled in full compliance. Your clients' privacy is treated with the same care you give them in session.
Simple, flat monthly retainers.
No hourly guesswork. No surprise invoices. One flat fee, everything included. Any hours beyond your retainer are billed at $35/hr.
- ✦Scheduling & calendar management
- ✦Appointment reminders
- ✦Email triage & response
- ✦2-hour response during business hours
- ✦Everything in Essential
- ✦Client intake & onboarding
- ✦Billing & invoice management
- ✦EHR data entry & management
- ✦Monthly practice summary report
- ✦Everything in Growth
- ✦Insurance claims & follow-up
- ✦Phone support & call handling
- ✦Social media management
- ✦Priority same-day response
All packages include a signed Business Associate Agreement (BAA) and full HIPAA compliance. Overage hours billed at $35/hr. Invoiced on the 1st of each month.
Up and running in days,
not weeks.
No long agency onboarding. No forms for a week. Just a quick conversation, a simple contract, and Amy getting to work.
One message is all it takes. Amy responds within 24 hours.
Let's talk about
your practice.
Whether you're drowning in admin or just curious if this could help — reach out. No pressure, no pitch. Just a conversation.